FAQs

How can I contact you?

For all inquiries, please email us at info@velariahome.com
Our Client Services team is delighted to assist you within 24 hours, Monday to Friday.

Do you ship worldwide?

Yes. Velaria Home offers international delivery to most destinations around the globe.

Can I change or cancel my order?

We begin preparing your order as soon as it is placed. If you wish to request a change or cancellation, please contact us within 12 hours.
After this window, changes may no longer be possible. However, eligible items may be returned for a refund upon receipt.

What payment methods do you accept?

We accept all major credit and debit cards, including:
Visa, Mastercard, American Express, and secure payments via PayPal, Apple Pay, and Google Pay.

When will my order be processed?

All orders are processed with care between Monday and Friday, typically within 1–2 business days.
During high-demand periods, processing may take slightly longer. A shipping confirmation with tracking will be sent as soon as your order is on its way.

How long will delivery take?

Delivery times vary depending on your location. Estimated delivery will be displayed at checkout. Please allow additional time during holiday seasons or peak periods.

What if I don't receive my order?

If your order hasn’t arrived within 30 days from the dispatch date, please contact us — and we will arrange a full refund or replacement.

Will I be charged customs or import duties?

Depending on your country, import duties or local taxes may apply upon delivery. These fees are determined by your local customs office and are the responsibility of the recipient.

What if my item is defective, incorrect, or damaged?

Please contact us immediately with your order number and clear photos of the issue. We will promptly resolve the matter with a replacement or refund.

When will I receive my refund?

Refunds are processed via your original payment method within 7–10 business days from approval.
If you haven’t received your funds after this period, please check with your bank or payment provider.